Terms & Conditions

Last updated: 29 May 2026

1. Introduction

These Terms & Conditions ("Terms") govern access to and use of the Luvora platform ("Platform"), operated by Luvora OÜ, a company registered in Estonia with its registered office at Harju maakond, Tallinn, Kesklinna linnaosa, Tuukri tn 19-202, 10120, Estonia ("Luvora", "we", "us").

By creating an account, checking a confirmation box, or accessing or using the Platform, you expressly acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree, you must not use the Platform.

2. Who the Platform is for (Eligibility)

The Platform is intended for individuals who:

  • are at least 16 years old
  • are legally capable of entering into agreements
  • use the Platform for personal event planning purposes

Luvora does not knowingly allow use by individuals under the age of 16. Upon registration, users confirm that they are at least 16 years old.

3. What Luvora is (and is not)

Luvora is a digital event planning and lead-generation platform.

Luvora:

  • provides digital tools for organising events
  • enables users to discover and contact independent service providers ("Vendors")
  • facilitates communication and lead sharing
  • provides automated vendor recommendations based on user preferences (matching engine)
  • may include, through affiliate partnerships, suggestions for external services (accommodation, experiences, gifts, transport) provided by third-party partners

Luvora does not:

  • provide event planning services
  • act as an event organiser
  • act as a service provider
  • act as an agent or representative of Vendors or affiliate partners
  • become a party to any agreement between Users and Vendors or between Users and third-party partners

Any agreement for services is concluded directly between the User and the Vendor or the relevant third-party partner.

4. User Accounts

To access certain features, Users must create an account.

Users are responsible for:

  • providing accurate and up-to-date information
  • maintaining the confidentiality of login credentials
  • all activity occurring under their account

Luvora reserves the right to suspend or terminate accounts that violate these Terms or applicable law.

5. Platform Features & Availability

The Platform may include:

  • event planning tools
  • organisational features (checklists, budget, guest list, calendar)
  • vendor listings
  • messaging and lead-generation functionalities
  • automated vendor recommendation system (matching engine)
  • affiliate links and suggestions for external services including accommodation, experiences, gifts, and others

Luvora may modify, update, or discontinue features, introduce new features, or limit access temporarily for maintenance, security, or technical reasons. No guarantee is made regarding uninterrupted or error-free availability of the Platform.

6. Vendors & Lead Generation

Vendors listed on the Platform are independent third parties. Luvora may apply selection or onboarding criteria but does not guarantee Vendor availability, pricing, quality, or performance and does not supervise or control Vendor services.

Any dispute regarding services, pricing, cancellations, or execution must be resolved directly between User and Vendor.

7. Subscriptions, Paid Features & Billing

Certain Platform features may be available through subscriptions or individually paid features. Payments are made exclusively to Luvora, for access to Platform features, through a secure payment processor.

Important:

  • Luvora does not process payments between Users and Vendors
  • Vendor services are paid separately and outside the Platform
  • Billing terms, pricing, and renewal conditions are presented clearly at the point of purchase

7.1 Right of Withdrawal (EU Consumers)

Where applicable under EU consumer protection law, Users may have a right of withdrawal within 14 days. This right may not apply to digital content or services once performance has begun, provided the User has given explicit consent and acknowledged the loss of the right of withdrawal, in accordance with applicable law.

7.2 Budget Planning Disclaimer

The Platform may include tools that allow Users to input, manage, and visualise event budgets. All budget-related information is provided, modified, and controlled exclusively by the User. Luvora does not provide financial advice, cost guarantees, or budget recommendations and does not verify the accuracy, completeness, or feasibility of budget data entered by Users. Any calculations, summaries, or visualisations are for informational purposes only.

Luvora shall not be responsible for budget overruns, inaccurate estimates, or financial decisions made by Users based on budget information displayed on the Platform.

8. Affiliate Links & Commercial Partnerships

The Platform may include affiliate links or integrated widgets from commercial third-party partners, including but not limited to accommodation, experiences, gifts, or transport services.

By using such links or services:

  • the User is redirected to the third-party partner's platform, where the partner's own terms and conditions apply
  • Luvora may receive a commission or remuneration from the third-party partner, at no additional cost to the User
  • Luvora does not guarantee the availability, pricing, quality, or accuracy of information provided by third-party partners
  • any transaction completed through an affiliate link takes place exclusively between the User and the third-party partner

The presence of an affiliate link does not constitute a recommendation or guarantee by Luvora regarding the services or products of the third party.

9. Acceptable Use

Users agree not to:

  • use the Platform for unlawful purposes
  • provide false or misleading information
  • misuse Vendor contact details
  • attempt to bypass Platform safeguards
  • interfere with Platform security or functionality

9.1 Automated Access, Scraping & Data Misuse

Users are strictly prohibited from using bots, crawlers, scrapers, or automated tools to access the Platform, extracting, copying, harvesting, or reusing Vendor data, contact details, pricing information, or listings without prior written consent, or systematically collecting data for commercial, competitive, or resale purposes.

Any such activity constitutes unauthorised use of the Platform and may result in immediate account suspension or termination, blocking of access (including IP blocking), or legal action where applicable.

10. Intellectual Property

All Platform content, including but not limited to design, text, logos, software, and features, are the intellectual property of Luvora OÜ or its licensors. Users receive a limited, non-exclusive, non-transferable right to use the Platform for personal purposes only.

11. Data Protection & Privacy

Personal data is processed in accordance with the Privacy Policy and applicable EU data protection laws (GDPR). The Privacy Policy forms an integral part of these Terms.

By accepting these Terms, users also consent to the automated processing of their data for the purpose of generating personalised vendor recommendations (matching engine), as described in the Privacy Policy.

12. No Professional Advice

The Platform provides organisational and informational tools only and does not constitute professional, legal, financial, or event-planning advice.

13. Limitation of Liability

To the maximum extent permitted by law, Luvora shall not be liable for:

  • Vendor actions or omissions
  • actions or omissions of affiliate partners
  • service quality or outcomes
  • event cancellations or failures
  • indirect, incidental, or consequential damages
  • content, availability, or accuracy of third-party platforms accessed through affiliate links

Nothing in these Terms limits liability where such limitation is prohibited by law.

14. Force Majeure

Luvora shall not be liable for delays or failures caused by events beyond reasonable control, including but not limited to technical failures, natural disasters, governmental actions, or internet outages.

15. Suspension & Termination

Users may stop using the Platform at any time, including by deleting their account from Settings. Luvora may suspend or terminate access if Terms are violated, unlawful activity is suspected, or required by law or authorities.

16. Assignment & Severability

Luvora may assign its rights and obligations under these Terms as part of a merger, acquisition, or business transfer. If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Changes to the Platform or Terms

Luvora may update Platform features, pricing, and these Terms. Updated Terms will be made available on the Platform. Continued use constitutes acceptance.

18. Governing Law & Jurisdiction

These Terms are governed by the laws of Estonia, in accordance with mandatory EU consumer protection regulations.

19. Contact & Complaints

For questions, concerns, or complaints, Users may contact Luvora via:

19.1 Dispute resolution and complaints

In the event of a dispute between Luvora and a consumer user, the parties shall first attempt to resolve the dispute amicably. If an amicable resolution cannot be reached, consumers may use alternative dispute resolution (ADR) mechanisms, in accordance with applicable law.

The list of consumer dispute resolution bodies in the European Union is available at: https://consumer-redress.ec.europa.eu

This provision does not affect the user's right to bring the matter before the competent courts.